REI Store Ratings at BizRate

Most Current Certification:

04/07/2013

REI offers over 8,000 outdoor products on this site, with departments for camping, climbing, cycling, outdoor wear, paddling, footwear and snow sports (XC ski, alpine ski, snowboard, and snowshoes). Visitors may access detailed columns on how to decide which products match their needs. The site features articles and news for outdoors enthusiasts, a sale section and a ... Show More REI offers over 8,000 outdoor products on this site, with departments for camping, climbing, cycling, outdoor wear, paddling, footwear and snow sports (XC ski, alpine ski, snowboard, and snowshoes). Visitors may access detailed columns on how to decide which products match their needs. The site features articles and news for outdoors enthusiasts, a sale section and a listing of REI's adventure travel packages, as well as links to other outdoors-related sites.

2012 Winner

Circle of Excellence

7 years

Overall Satisfaction:

9.3 out of 10

Would Shop Here Again:

9.4 out of 10

Likelihood To Recommend:

9.6 out of 10

Overall Satisfaction	Past 3 Months	Past Month
Positive	97%	97%
Neutral	1%	2%
Negative	2%	1%

SYMBOL KEY:

9.0 - 10.0 (Outstanding)

7.0 - 8.99 (Good)

6.0 - 6.99 (Satisfactory)

1.0 - 5.99 (Poor)

Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

9.0 out of 10

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.9 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.0 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

8.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

8.8 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.2 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.4 out of 10

Returns Process

Satisfaction with the returns process

REI Detailed Customer Satisfaction Ratings

REI Detailed Store Rating Ratings are for the past 90 days only.

Ratings For Site & Shopping Experience

Ratings After Purchase Has Been Made