drugstore.com Store Ratings at BizRate

drugstore.com Detailed Ratings - Customer Satisfaction

Drugstore.com offers more than 15,000 competitively priced brand-name personal healthcare products, a wealth of decision-making resources, personal services and a licensed pharmacy. Licensed pharmacists deliver personal service including 24-hours-a-day, seven-days-a-week online ordering, personal counseling by phone or e-mail, and drug utilization reviews. Shoppers ca... Show More Drugstore.com offers more than 15,000 competitively priced brand-name personal healthcare products, a wealth of decision-making resources, personal services and a licensed pharmacy. Licensed pharmacists deliver personal service including 24-hours-a-day, seven-days-a-week online ordering, personal counseling by phone or e-mail, and drug utilization reviews. Shoppers can review in-depth product information, interact with customer service representatives by phone or e-mail and order products for delivery directly to their homes. Shoppers can also personalize the shopping experience with personal shopping lists, e-mail reminders for replenishing regularly used products and private e-mail access to pharmacists and beauty experts for questions.
Circle of Excellence - drugstore.com

2007 Platinum

Circle of Excellence

2 years

drugstore.com Rating Overview

Go to drugstore.com information

Overall Satisfaction:

Unavailable

Would Shop Here Again:

Unavailable

Likelihood To Recommend:

Unavailable

Overall Rating Past 3 Months Past Month

Positive

Not Rated Not Rated

Neutral

Not Rated Not Rated

Negative

Not Rated Not Rated
SYMBOL KEY:

9.0 - 10.0 (Outstanding)

7.0 - 8.99 (Good)

6.0 - 6.99 (Satisfactory)

1.0 - 5.99 (Poor)


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ratings For Site & Shopping Experience

Not Rated

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

Not Rated

Design of Site

Satisfaction with the look and design of the site

Not Rated

Satisfaction With Checkout

Satisfaction with the checkout process

Not Rated

Product Selection

Satisfaction with the breadth of products available on the site

Not Rated

Clarity of Product Information

How clear and understandable was the product information

Not Rated

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

Not Rated

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

Not Rated

Shipping Charges

Satisfaction with shipping charges

Not Rated

Variety of Shipping Options

Desired shipping options were available

Ratings After Purchase Has Been Made

Not Rated

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

Not Rated

Order Tracking

Satisfaction with the ability to track the order

Not Rated

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

Not Rated

Customer Support

Satisfaction with assisted or self-service help

Not Rated

Product Availability

How easily were you able to find the product you were looking for

Not Rated

Returns Process

Satisfaction with the returns process