FragranceNet.com Detailed Ratings - Customer Satisfaction

04/29/2016
Trusted since 1997, FragranceNet.com carries over 17,000 genuine brand name fragrances, skincare, haircare, aromatherapy & candles, all at discounted prices, up to 70% off retail. Plus, we offer free U.S. shipping for all orders over $59.00. All of the products showcased throughout FragranceNet.com are 100% original brand names. Absolutely NO imitations or knock-o... Show More Trusted since 1997, FragranceNet.com carries over 17,000 genuine brand name fragrances, skincare, haircare, aromatherapy & candles, all at discounted prices, up to 70% off retail. Plus, we offer free U.S. shipping for all orders over $59.00. All of the products showcased throughout FragranceNet.com are 100% original brand names. Absolutely NO imitations or knock-offs.
Circle of Excellence - FragranceNet.com

2015 Winner

Circle of Excellence

9 years

FragranceNet.com Rating Overview

Go to FragranceNet.com information

Overall Satisfaction:

9.2 out of 10

Would Shop Here Again:

9.3 out of 10

Likelihood To Recommend:

9.3 out of 10

Overall Rating Past 3 Months Past Month

Positive

94% 94%

Neutral

2% 1%

Negative

5% 5%
SYMBOL KEY:

9.0 - 10.0 (Outstanding)

7.0 - 8.99 (Good)

6.0 - 6.99 (Satisfactory)

1.0 - 5.99 (Poor)


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ratings For Site & Shopping Experience

9.3 out of 10

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.4 out of 10

Shipping Charges

Satisfaction with shipping charges

9.1 out of 10

Variety of Shipping Options

Desired shipping options were available

Ratings After Purchase Has Been Made

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.0 out of 10

Returns Process

Satisfaction with the returns process