Christianbook.com Detailed Ratings - Customer Satisfaction

04/15/2014
In 1996 Christianbook.com became the online home of Christian Book Distributors, a mail order company with over 20 years of experience supplying its catalog customers with Christian products at the lowest possible prices. Freed from the space constraints inherent with paper catalogs, Christianbook.com offers a growing inventory of over 190,000 books, music, videos, so... Show More In 1996 Christianbook.com became the online home of Christian Book Distributors, a mail order company with over 20 years of experience supplying its catalog customers with Christian products at the lowest possible prices. Freed from the space constraints inherent with paper catalogs, Christianbook.com offers a growing inventory of over 190,000 books, music, videos, software, home school resources, gifts, toys and games all at legendary savings backed by top-notch customer service. Christianbook.com has taken advantage of the unlimited space online, providing additional information such as: author profiles and interviews; lengthy descriptions, excerpts, music clips, articles and reviews; and specialized search engines.
Circle of Excellence - Christianbook.com

2013 Platinum

Circle of Excellence

13 years

Christianbook.com Rating Overview

Go to Christianbook.com information

Overall Satisfaction:

9.3 out of 10

Would Shop Here Again:

9.4 out of 10

Likelihood To Recommend:

9.5 out of 10

Overall Rating Past 3 Months Past Month

Positive

96% 97%

Neutral

1% 1%

Negative

2% 2%
SYMBOL KEY:

9.0 - 10.0 (Outstanding)

7.0 - 8.99 (Good)

6.0 - 6.99 (Satisfactory)

1.0 - 5.99 (Poor)


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ratings For Site & Shopping Experience

9.1 out of 10

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.0 out of 10

Variety of Shipping Options

Desired shipping options were available

Ratings After Purchase Has Been Made

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.7 out of 10

Returns Process

Satisfaction with the returns process

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