The Vermont Teddy Bear Co. Detailed Customer Satisfaction Ratings
| 04/07/2013 |
2012 Platinum
Circle of Excellence
11 years
The Vermont Teddy Bear Co. Detailed Store Rating Ratings are for the past 90 days only.
Go to The Vermont Teddy Bear Co. informationOverall Satisfaction:
9.1 out of 10
Would Shop Here Again:
9.0 out of 10
Likelihood To Recommend:
9.1 out of 10
| Overall Satisfaction | Past 3 Months | Past Month |
|---|---|---|
| Positive | 93% | 98% |
| Neutral | 2% | 0% |
| Negative | 5% | 2% |
9.0 - 10.0 (Outstanding)
7.0 - 8.99 (Good)
6.0 - 6.99 (Satisfactory)
1.0 - 5.99 (Poor)
Customer Certified:
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.Ratings For Site & Shopping Experience
9.1 out of 10
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.0 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.9 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.0 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
8.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
7.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.5 out of 10
Variety of Shipping Options
Desired shipping options were available
Ratings After Purchase Has Been Made
9.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.0 out of 10
Returns Process
Satisfaction with the returns process
