Toolstoday Detailed Ratings - Customer Satisfaction

08/30/2015
ToolsToday is the destination for woodworkers, sign builders, cabinetmakers, stage and set builders, and any woodworking enthusiast! ToolsToday is committed to providing the largest assortment of cutting tools and accessories for CNC, table mount and hand-held routers; table, sliding and miter saws; shapers; and boring and planer machines for both the industrial sho... Show More ToolsToday is the destination for woodworkers, sign builders, cabinetmakers, stage and set builders, and any woodworking enthusiast! ToolsToday is committed to providing the largest assortment of cutting tools and accessories for CNC, table mount and hand-held routers; table, sliding and miter saws; shapers; and boring and planer machines for both the industrial shop and for the woodworking hobbyist, all at great prices. Our extensive collection of cutting tools includes brazed, solid and insert carbide router bits and accessories; saw blades; shaper cutters; boring bits and more, including a variety of router bits! ToolsToday offers a wide range of cutting tools for your material of choice, whether thats wood, plastic, metal, aluminum, steel, foam, honeycomb composites, or solid surface. Plus, every ToolsToday product comes with a 100% warranty, and we offer an easy return policy. With our top notch industrial-quality cutting tools, amazing customer and technical support, inspirational product videos, and easy-to-use and secure website, you are sure to find exactly what you need to complete your next project. Try ToolsToday, and experience the difference. If you place any order by 4pm Eastern Standard Time (EST), it ships the same day.

Toolstoday Rating Overview

Go to Toolstoday information

Overall Satisfaction:

9.1 out of 10

Would Shop Here Again:

9.2 out of 10

Likelihood To Recommend:

9.2 out of 10

Overall Rating Past 3 Months Past Month

Positive

96% 93%

Neutral

2% 5%

Negative

2% 2%
SYMBOL KEY:

9.0 - 10.0 (Outstanding)

7.0 - 8.99 (Good)

6.0 - 6.99 (Satisfactory)

1.0 - 5.99 (Poor)


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ratings For Site & Shopping Experience

8.5 out of 10

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.6 out of 10

Design of Site

Satisfaction with the look and design of the site

8.8 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.1 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.7 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

8.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

9.0 out of 10

Variety of Shipping Options

Desired shipping options were available

Ratings After Purchase Has Been Made

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.9 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

10.0 out of 10

Returns Process

Satisfaction with the returns process

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