Cooking.com Store Ratings at BizRate

Cooking.com Detailed Customer Satisfaction Ratings

05/20/2013
Cooking.com is a premier resource for people who cook. Their site provides you with the best shopping, recipes and cook's tips you'll find anywhere. In the way of shopping, you'll find top of the line cookware like Calphalon and All-Clad. They even stock the latest cook's tools, cookbooks that cover practically every country and taste bud, and small electrical items t... Show More Cooking.com is a premier resource for people who cook. Their site provides you with the best shopping, recipes and cook's tips you'll find anywhere. In the way of shopping, you'll find top of the line cookware like Calphalon and All-Clad. They even stock the latest cook's tools, cookbooks that cover practically every country and taste bud, and small electrical items that can do it all: process, brew, mix, blend and toast! They have a wonderful selection of gourmet food items for giving as gifts or for serving at your next party. The recipe section is truly astounding with everything from the simplest, no-nonsense recipes to ones that will challenge the most adventurous cooks. There's a weekly menu planner to help you out when you've run out of ideas for dinner. Finally, the cook's tips include helpful advice from famous chefs, and an extensive food glossary for quick referencing.

Cooking.com Detailed Store Rating Ratings are for the past 90 days only.

Go to Cooking.com information

Overall Satisfaction:

9.0 out of 10

Would Shop Here Again:

8.4 out of 10

Likelihood To Recommend:

8.8 out of 10

Overall Satisfaction Past 3 Months Past Month

Positive

96% 96%

Neutral

0% 0%

Negative

4% 4%
SYMBOL KEY:

9.0 - 10.0 (Outstanding)

7.0 - 8.99 (Good)

6.0 - 6.99 (Satisfactory)

1.0 - 5.99 (Poor)


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ratings For Site & Shopping Experience

8.7 out of 10

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.5 out of 10

Design of Site

Satisfaction with the look and design of the site

8.7 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.7 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.7 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.8 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

8.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

7.4 out of 10

Shipping Charges

Satisfaction with shipping charges

8.5 out of 10

Variety of Shipping Options

Desired shipping options were available

Ratings After Purchase Has Been Made

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

Unavailable

Returns Process

Satisfaction with the returns process

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