Crutchfield Reviews

05/28/2015
Crutchfield Ratings and User Reviews. Crutchfield is rated 9.4 out of 10 from 4518 reviews.
Crutchfield is one of the nation's leading Internet and catalog retailers of consumer electronics. Since its founding in 1974, Crutchfield has been a respected authority on car and home entertainment products. The people who staff Crutchfield's call centers are noted for their high integrity, product knowledge, and technical expertise. To aid shoppers, the site offers... Show More Crutchfield is one of the nation's leading Internet and catalog retailers of consumer electronics. Since its founding in 1974, Crutchfield has been a respected authority on car and home entertainment products. The people who staff Crutchfield's call centers are noted for their high integrity, product knowledge, and technical expertise. To aid shoppers, the site offers enhanced product information, unique shopping tools, multi-angle photos, product comparison charts, a detailed list of exactly what's included in the manufacturer's box, and much more. All products on the website are offered with a money-back guarantee and all orders come with free tech support.
Circle of Excellence - Crutchfield

2014 Platinum

Circle of Excellence

15 years

Crutchfield Rating

More About Crutchfield

Overall Satisfaction:

9.4 out of 10

Would Shop Here Again:

9.4 out of 10

Likelihood To Recommend:

9.5 out of 10

Overall Rating Past 3 Months Past Month

Positive

97% 97%

Neutral

1% 1%

Negative

2% 2%

Ease of Finding What
You Are Looking For:

9.3 out of 10

Design of Site:

9.2 out of 10

Satisfaction With Checkout:

9.5 out of 10

Product Selection:

9.3 out of 10

Clarity of Product Information:

9.3 out of 10

Charges Stated Clearly:

9.6 out of 10

Price Relative To Other
Online Retailers:

8.7 out of 10

Shipping Charges:

9.3 out of 10

Variety of Shipping Options:

9.1 out of 10

On-Time Delivery:

9.6 out of 10

Order Tracking:

9.6 out of 10

Product Met Expectations:

9.3 out of 10

Customer Support:

9.4 out of 10

Product Availability:

9.6 out of 10

Returns Process:

9.2 out of 10

Recent Reviews for Crutchfield

Showing 121 - 140 of 4518 Reviews
  • May 26, 2015
    Spoke with Artie, provided excellent information and assistance. .he should get some sort of commission! X3263
  • May 26, 2015
    Fast and easy checkout experience.
  • May 26, 2015
    Fast response to my questions.
  • May 26, 2015
    Rocky was very helpful, he recommended items within a couple minutes that would have taken me an hour to find, I am very satisfied.
  • May 26, 2015
    Great service, and return policy. Chat help is great.
  • May 26, 2015
    The website is always easy to use
  • May 26, 2015
    Easy site to navigate. The expert reviews are always nice and concise. If I forget what one term means, I can hover over it and the explanation is there. The search to fit your vehicle is normally pretty accurate and the customer service is one of the best.
  • May 26, 2015
    Excellent company, excellent customer service
  • May 26, 2015
    I have used Crutchfield in the past and it is a pretty amazing place and have recommended to my friends and family. I love this place
  • May 26, 2015
    Price beat all other online merchants.
  • May 26, 2015
    Crutchfield is awesome. Have always heard nothing but great things about them.
  • May 26, 2015
    Excellent site and good prices.
  • May 26, 2015
    Great merchant. Love the good advice.
  • May 16, 2015
    May 26, 2015
    All supplied adapters fit perfectly. No cutting or questionable hookups.
  • May 16, 2015
    One thing crutchfield needs to work on is its ability to convince the customer that they are getting the best possible deal and are not able to go to Amazon or other websites to get lower prices. if I was convinced of this I may have spent more money. I feel that the regular customer may feel they're getting the best deal but someone who's willing to put in the research may realize otherwise.
    May 26, 2015
    was fast and easy, on time
  • May 15, 2015
    May 26, 2015
    expected wireing harness to be made. had to do myself. BT not all that great
  • May 11, 2015
    CJ was great in validating my choices.
    May 26, 2015
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