Crutchfield Reviews and Store Ratings | Bizrate

Crutchfield Reviews

02/24/2018
Crutchfield Ratings and User Reviews. Crutchfield is rated 9.4 out of 10 from 9005 reviews.
Crutchfield is one of the nation's leading Internet and catalog retailers of consumer electronics. Since its founding in 1974, Crutchfield has been a respected authority on car and home entertainment products. The people who staff Crutchfield's call centers are noted for their high integrity, product knowledge, and technical expertise. To aid shoppers, the site offers... Show More Crutchfield is one of the nation's leading Internet and catalog retailers of consumer electronics. Since its founding in 1974, Crutchfield has been a respected authority on car and home entertainment products. The people who staff Crutchfield's call centers are noted for their high integrity, product knowledge, and technical expertise. To aid shoppers, the site offers enhanced product information, unique shopping tools, multi-angle photos, product comparison charts, a detailed list of exactly what's included in the manufacturer's box, and much more. All products on the website are offered with a money-back guarantee and all orders come with free tech support.
Circle of Excellence - Crutchfield

2016 Platinum

Circle of Excellence

17 years

Crutchfield Rating

More About Crutchfield

Overall Satisfaction:

9.4 out of 10

Would Shop Here Again:

9.4 out of 10

Likelihood To Recommend:

9.5 out of 10

Overall Rating Past 3 Months Past Month

Positive

89% 90%

Neutral

9% 8%

Negative

2% 2%

Ease of Finding What
You Are Looking For:

9.4 out of 10

Design of Site:

9.4 out of 10

Satisfaction With Checkout:

9.6 out of 10

Product Selection:

9.4 out of 10

Clarity of Product Information:

9.5 out of 10

Charges Stated Clearly:

9.7 out of 10

Price Relative To Other
Online Retailers:

9 out of 10

Shipping Charges:

9.5 out of 10

Variety of Shipping Options:

9.3 out of 10

On-Time Delivery:

9.6 out of 10

Order Tracking:

9.6 out of 10

Product Met Expectations:

9.4 out of 10

Customer Support:

9.5 out of 10

Product Availability:

9.7 out of 10

Returns Process:

9.5 out of 10

Recent Reviews for Crutchfield

Showing 931 - 950 of 9005 Reviews
  • Feb 15, 2018
    I have been buying from crutchfield for the last 10 years anytime I needed any kind of car audio and I really enjoy the site!
  • Feb 15, 2018
    none
  • Feb 15, 2018
    Good equipment. Fast shipping. Kenwood has always been my first choice.
  • Feb 15, 2018
    Good products, thorough information. Crutchfield makes it easy!
  • Feb 04, 2018
    Good selections and fair prices
    Feb 15, 2018
    Good experience and quick delivery
  • Feb 15, 2018
    Always stoked with the service.
  • Feb 15, 2018
    Easy to find the right product. Fast checkout.
  • Feb 15, 2018
    Nice, easy-to-navigate website. Appreciated the product summaries written by Crutchfield.
  • Feb 04, 2018
    Awesome selection and the check-out process is a breeze!!!
    Feb 15, 2018
  • Feb 15, 2018
    Prices could be better, and free shipping should be 5 days or less. I plan on shopping with Crutchfield again, and this would increase that probability.
  • Feb 15, 2018
    The advisor name "Wolf" was very helpful filtering through too many choices to find what I needed.
  • Feb 15, 2018
    Trusted Crutchfield for my first install over 25 years ago, will always come back.
  • Feb 15, 2018
    Quick and easy
  • Feb 04, 2018
    Only issue I had during ordering was getting the site to recognize my rewards points after entering the rewards code. Took two tries, but it finally went through. Can't wait for my order to arrive.
    Feb 15, 2018
  • Feb 15, 2018
    have always loved buying from this company everything is always of good quality
  • Feb 15, 2018
    the live chat feature was extremely useful. I look forward to installing the product
  • Feb 15, 2018
    Crutchfield is swell. They have what I want and deliver quickly. I have used Customer Support and they are on the ball. No complaints.
  • Feb 15, 2018
    The lady who helped with the live chat was great
  • Feb 15, 2018
    You guys are great. Or use you for all my stereo purchases
  • Feb 15, 2018
    They make this super easy to do. I love that. Being able to chat with someone made the purchase easier.