12/24/2014 Ratings and User Reviews. is rated 8.5 out of 10 from 824 reviews.
Dell computers for the home and home office. Rating

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Overall Satisfaction:

8.5 out of 10

Would Shop Here Again:

8.6 out of 10

Likelihood To Recommend:

8.6 out of 10

Overall Rating Past 3 Months Past Month


86% 91%


4% 4%


11% 5%

Ease of Finding What
You Are Looking For:

8.3 out of 10

Design of Site:

8.4 out of 10

Satisfaction With Checkout:

8.5 out of 10

Product Selection:

8.5 out of 10

Clarity of Product Information:

8.6 out of 10

Charges Stated Clearly:

9.1 out of 10

Price Relative To Other
Online Retailers:

8.2 out of 10

Shipping Charges:

9.0 out of 10

Variety of Shipping Options:

8.7 out of 10

On-Time Delivery:

8.9 out of 10

Order Tracking:

8.9 out of 10

Product Met Expectations:

8.9 out of 10

Customer Support:

8.1 out of 10

Product Availability:

9.2 out of 10

Returns Process:

8.0 out of 10

Recent Reviews for

Showing 11 - 30 of 824 Reviews
  • Dec 23, 2014
    good experience so far
  • Dec 23, 2014
    We have purchased no less than four computers from Dell over the past 30 years. They are the best of all the computers we have owned. I am typing this comment on a non-Dell laptop and I only wish I had purchased a Dell laptop in lieu of this laptop.
  • Dec 22, 2014
    Very easy to place order. Pleased with discounts offered on my purchase.
  • Dec 22, 2014
    Overall a fantastic, smooth experience for a well priced item.
  • Dec 22, 2014
    We will see how this plays out. Having a great price is something everyone want's and deserves, however it's when your item/s have an issue, that you get the opportunity, to see how a company will respond back, (Dell) that makes a company stand out from the rest.
  • Dec 22, 2014
    Most difficult on-line purchasing site I've ever used
  • Dec 22, 2014
    I can trust Dell to provide secure and safe site to order merchandise on with great pricing.
  • Dec 21, 2014
    I have shopped with Dell before and I love their customer service.
  • Dec 21, 2014
    check out was frustrating. It wouldn't work and so I deleted an item and then the duel payment option started working...
  • Dec 21, 2014
    It would be more convienent if all the little coupons were just taken off the price to begin with its kind of a hassle to have to search for all the little extras.
  • Dec 21, 2014
    It's always easy and fast to purchase Dell products online. I never have to hunt or wonder if I'm selecting the correct item for my printer...the descriptions are very clear and well organized. I always charge items to my Dell Preferred account and it's never been a problem...but this time it asked for my information twice after being unable to locate my account the first time I entered my info....but I'd rather have it done correctly, so no complaints from me on that! Great company, Dell!
  • Dec 16, 2014
    Great products and a wonderful support system for purchases
    Dec 22, 2014
    Great company
  • Dec 13, 2014
    I've done a lot of business with Dell over the last ten years. With only one exception, I've always been completely satisfied. Quality products, excellent service and warranties, prompt delivery.
    Dec 21, 2014
  • Dec 12, 2014
    Always liked and bought Dell and Non-Dell products through Dell. Reasonable prices and easy financing.
    Dec 21, 2014
    I lost the dongle to the previous Dell mouse. I ordered the exact same mouse from Dell.
  • Dec 11, 2014
    Dec 21, 2014
    the way dell ship the product was unsat. took seven days for delivery, went from brown box to local postoffice
  • Dec 9, 2014
    Dec 22, 2014
    The purchase and delivery of the product was excellent. Its been over 5yrs since our last Dell purchase and I was somewhat disappointed in the fact that there was no product set up info with the computer. You are basically left to plug it in and go from there. Unfortunately i was planning on using my TV as a monitor and it was blank. Luckily I had an old Monitor that I was able to plug in and go. HDMI connection to the TV gave nothing so i ended up purchasing a longer VGA cable.
  • Dec 8, 2014
    My 7 year old Dell XPS is still working well but programs are dated and will continue to use as a back up.
    Dec 21, 2014
  • Nov 28, 2014
    I was looking for a computer as a gift for a family member. I've had good experience with Dell Products & think this computer will be a good choice for the recipient.
    Dec 22, 2014
    I've always received the products ordered within the time frame shown by the website. I really appreciate the ability to check and track the order.
  • Nov 16, 2014
    buying Dell for many years,,, very satisfied
    Dec 22, 2014