James Allen Reviews

12/16/2014
James Allen Ratings and User Reviews. James Allen is rated 9.3 out of 10 from 306 reviews.
James Allen is the only online retailer to feature actual magnified images for over 25,000 loose diamonds. With thousands of diamonds and hundreds of engagement rings styles, you can design the perfect engagement ring and have it delivered safely and securely to your home or office. We feature free FedEx overnight shipping, 30 day returns and 60 day free resizing.Plea... Show More James Allen is the only online retailer to feature actual magnified images for over 25,000 loose diamonds. With thousands of diamonds and hundreds of engagement rings styles, you can design the perfect engagement ring and have it delivered safely and securely to your home or office. We feature free FedEx overnight shipping, 30 day returns and 60 day free resizing.Please visit http://www.jamesallen.com for more information.

James Allen Rating

More About James Allen

Overall Satisfaction:

9.3 out of 10

Would Shop Here Again:

9.0 out of 10

Likelihood To Recommend:

9.3 out of 10

Overall Rating Past 3 Months Past Month

Positive

98% 98%

Neutral

0% 0%

Negative

2% 2%

Ease of Finding What
You Are Looking For:

9.0 out of 10

Design of Site:

9.0 out of 10

Satisfaction With Checkout:

9.0 out of 10

Product Selection:

9.0 out of 10

Clarity of Product Information:

9.1 out of 10

Charges Stated Clearly:

9.1 out of 10

Price Relative To Other
Online Retailers:

8.6 out of 10

Shipping Charges:

9.3 out of 10

Variety of Shipping Options:

8.2 out of 10

On-Time Delivery:

9.3 out of 10

Order Tracking:

9.0 out of 10

Product Met Expectations:

9.1 out of 10

Customer Support:

9.2 out of 10

Product Availability:

9.2 out of 10

Returns Process:

10.0 out of 10

Recent Reviews for James Allen

Showing 64 - 83 of 306 Reviews
  • Dec 5, 2014
    Site is excellent. 360 view of rings and diamonds is excellent. Zoom view of diamonds is excellent. The view gave me confidence in the quality of the gems and was a deciding factor in going with James Allen. Also, your rings are very classy and high quality. Especially where the mount meets the ring. That can look very cheap in some rings but appears solid and clean design on JA rings.
  • Dec 4, 2014
    Very easy. Great experience.
  • Dec 4, 2014
    Easy shopping and good experiance
  • Dec 4, 2014
    Great selection and very competitive prices.
  • Dec 4, 2014
    Thanks for the diamond, great quality diamond at a reasonable price
  • Dec 3, 2014
    I received help from a live chat. After initially waiting a long time to speak with a representative She provided me with excellent answers and helped immensely.
  • Dec 3, 2014
    I like James Allen a lot - I like the fact that they have pics of their diamonds. The process of re-sizing rings is difficult and I wish they had local partners in major cities so we could re-size in person.
  • Dec 3, 2014
    Waiting for my ring
  • Dec 3, 2014
    Being able to see the actual diamonds is definitely the reason why I chose James Allen. The variety of rings was an important factor too.
  • Dec 3, 2014
    Great customer service! A bit hard to choose with all of the choices.
  • Dec 3, 2014
    No comments, good experience overall so far.
  • Dec 3, 2014
    Great website Excellent tools to select purchase Excellent chat help from "Kat"
  • Dec 2, 2014
    Good website. The representative is nice and helpful
  • Dec 2, 2014
    James Allen was a great experience.
  • Nov 21, 2014
    Amazing customer service. All questions were answered and were even provided suggestions. Each and every customer service rep we talked to was very patient.
    Dec 4, 2014
    Customer service is like no other! Knowledgeable responses to questions and very very fast. Let them know your needs and they will help you find what you are looking for. As for the ring, it surpassed both fiance and my expectations! We both love it!
  • Nov 19, 2014
    hi-def photos of diamonds are very helpful
    Dec 4, 2014
  • Nov 17, 2014
    Very good, my go to place for diamonds and precious metals!
    Dec 4, 2014
    very good
  • Nov 16, 2014
    Dec 3, 2014
    Great experience thanks!
  • Nov 12, 2014
    Dec 4, 2014
    great seller and good product
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