LensDiscounters.com Reviews

02/13/2016
LensDiscounters.com Ratings and User Reviews. LensDiscounters.com is rated 9.0 out of 10 from 212 reviews.
Circle of Excellence - LensDiscounters.com

2015 Platinum

Circle of Excellence

5 years

LensDiscounters.com Rating

More About LensDiscounters.com

Overall Satisfaction:

9.0 out of 10

Would Shop Here Again:

9.1 out of 10

Likelihood To Recommend:

9.1 out of 10

Overall Rating Past 3 Months Past Month

Positive

93% 96%

Neutral

1% 0%

Negative

6% 4%

Ease of Finding What
You Are Looking For:

9.0 out of 10

Design of Site:

8.8 out of 10

Satisfaction With Checkout:

9.1 out of 10

Product Selection:

9.1 out of 10

Clarity of Product Information:

9.0 out of 10

Charges Stated Clearly:

9.3 out of 10

Price Relative To Other
Online Retailers:

8.7 out of 10

Shipping Charges:

8.4 out of 10

Variety of Shipping Options:

8.9 out of 10

On-Time Delivery:

9.0 out of 10

Order Tracking:

9.1 out of 10

Product Met Expectations:

9.5 out of 10

Customer Support:

8.8 out of 10

Product Availability:

9.3 out of 10

Returns Process:

7.3 out of 10

Recent Reviews for LensDiscounters.com

Showing 121 - 140 of 212 Reviews
  • Dec 29, 2015
    Good buying experience decent price just want to see the shipping time.
  • Dec 28, 2015
    Code "**HIDDEN** was listed on the main page as a possible bonus at checkout. But there was no way to add code to a cart. Confusing. And no way to see what that code would offer as a bonus.

    From LensDiscounters.com

    Thank you for your review. Please note **HIDDEN** is not a coupon code. We are offering some special vouchers on annual supplies of Acuvue lenses which we are only permitted to advertise once you add the items to your shopping cart. Once you proceed ... Read full response »
  • Dec 27, 2015
    I love the ease of ordering from LensDiscounters! Quick, easy and great price!
  • Dec 26, 2015
    no free shipping, no coupon code for first time orders ?!? a student discount maybe...

    From LensDiscounters.com

    Thank you for your review. We always try to keep our prices marked down and because of this we are unable to cover the shipping charges on orders under $99.00 and a flat rate is charged for shipping on all orders under this amount. Our aim is to ... Read full response »
  • Dec 26, 2015
    I would like it a bit better if there was more discounts available.
  • Dec 26, 2015
    I feel it is dishonest if at the top of the page they state free shipping and when it comes to paying - bingo- they added over $5.- shipping. If there is a but... Attached to free shipping it should state so clearly. Now that I paid for shipping I am hoping it will happen smoothly

    From LensDiscounters.com

    Thank you for your review. We always try to keep our prices marked down and because of this we are unable to cover the shipping charges on orders under $99.00 and a flat rate is charged for shipping on all orders under this amount. Our aim is to ... Read full response »
  • Dec 23, 2015
    Easy order good quality nice prices
  • Dec 21, 2015
    I wish you offered the site optix colored contacts in the 2 pack
    Dec 28, 2015
    I ordered the contacts and before I knew it they were here I'm not sure how many days it took but it felt like 2.

    From LensDiscounters.com

    Thank you for your review. Please note the Air Optix Colors 2 packs have been made in a limited supply at the time the product was released as a promotional limited time offer. The manufacturer no longer makes the 2 packs. The lens is and will be ... Read full response »
  • Dec 20, 2015
    I used the discount code LD15 which I properly applied for and tried to update that code segment numerous times and your system refused to recognize it, so I think you cheated us out of $10 so I am very unhappy with that business practice. I have ordered thousands of dollars from you and that relationship is obviously at risk. Gordon Ralph

    From LensDiscounters.com

    Thank you for your review. We are sorry you feel that way. When purchasing the special offer both vouchers have been emailed to you: the $20 voucher as well as the bonus $10 one. The $20 voucher has been redeemed on your most recent contact lens ... Read full response »
  • Dec 15, 2015
    my doctor could not beat your prices
    Dec 27, 2015
  • Dec 15, 2015
    Dec 24, 2015
    i was notified that the order would be delayed. It arrived only one day after it was supposed to on the original order.
  • Dec 14, 2015
    Dec 28, 2015
    Unfortunately my lenses were back ordered
  • Dec 11, 2015
    Lens Discounters have the best prices on contact lenses. The store prices and 1800 contacts are a lot higher. I have ordered my contacts for the last 4 years.
    Dec 27, 2015
    I really like lens discounts they have the best deals on contacts. I have ordered for the past three years and have not had a problem
  • Dec 10, 2015
    Best deal in town! Would not go anywhere else. Thank you! I tell everyone I know cause the prices and customer service is so much better. Come on where else can you buy contact lenses and have such a positive customer experience!!!
    Dec 20, 2015
    My only thought was if you could label the Box of RIGHT eye lenses when someone orders both the left and right from the same prescription. Then I might lose my tremendous discount. Thank you for considering. Positive customer experience!

    From LensDiscounters.com

    Thank you for your review. We do not mark the boxes in any way before shipping them out just in case you need to return your order for any reason. As per our return policy marked boxes cannot be accepted back and we do not mark them so you may have ... Read full response »
  • Dec 10, 2015
    The only thing I did not appreciate is the discount for an annual supply states "Pay $270.00" when clearly you have to pay $320.00 and then receive a $50 voucher. Which I did not know until after I called because that's not listed in the offer either. Please either update the code to say "Pay $320 and receive $50" or simply charge $270.
    Dec 21, 2015

    From LensDiscounters.com

    Thank you for your review. We apologize if the deal you were trying to redeem has not been applied to your order. Our agents have left a voice message for you and as soon as we hear back from you we will be more than happy to have that fixed. Thank ... Read full response »
  • Dec 2, 2015
    BFY5 did not apply to my order. What was the reason? I am returning customer.
    Dec 20, 2015

    From LensDiscounters.com

    Thank you for your review. BFY5 s a coupon fir a $5 store credit that if offered when ordering 4 boxes of lenses. If you have a $5 store credit that you received on a previous order for 4 boxes and it was not applied on your current order please ... Read full response »
  • Dec 2, 2015
    I needed to contact LD by phone and the service was excellent.
    Dec 20, 2015
    I didn't give 10's to everything, but only because I'm receiving what looks to be emails about shipment of a duplicate order that I did not place. So far, that duplicate has not arrived, so it probably won't, but I'll return it if it does. For some reason, I ended up with two different accounts so that when I initially tried to place my order it was impossible for me to reorder what I wanted. Your customer service guy helped me with that, but it's possible that my incomplete initial order my have been sent as well as the one he facilitated for me. It was all a bit confusing . . .
  • Nov 4, 2015
    Great prices.
    Dec 18, 2015
    Fantastic price. So easy to order. I came home from my eye doctor appt one evening, took a pic of my prescription with my phone, emailed it to LensDiscounters.com after placing my online order. Contacts were shipped the following day! Couldn't have been easier and the best price out there.
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