OptiContacts.com Reviews

02/09/2016
OptiContacts.com Ratings and User Reviews. OptiContacts.com is rated 9.1 out of 10 from 329 reviews.
Circle of Excellence - OptiContacts.com

2013 Winner

Circle of Excellence

1 years

OptiContacts.com Rating

More About OptiContacts.com

Overall Satisfaction:

9.1 out of 10

Would Shop Here Again:

9.2 out of 10

Likelihood To Recommend:

9.1 out of 10

Overall Rating Past 3 Months Past Month

Positive

92% 94%

Neutral

2% 2%

Negative

6% 5%

Ease of Finding What
You Are Looking For:

8.8 out of 10

Design of Site:

8.7 out of 10

Satisfaction With Checkout:

8.9 out of 10

Product Selection:

9.1 out of 10

Clarity of Product Information:

8.9 out of 10

Charges Stated Clearly:

8.8 out of 10

Price Relative To Other
Online Retailers:

8.7 out of 10

Shipping Charges:

7.6 out of 10

Variety of Shipping Options:

8.6 out of 10

On-Time Delivery:

9.2 out of 10

Order Tracking:

9.2 out of 10

Product Met Expectations:

9.6 out of 10

Customer Support:

8.7 out of 10

Product Availability:

9.5 out of 10

Returns Process:

7.2 out of 10

Recent Reviews for OptiContacts.com

Showing 22 - 41 of 329 Reviews
  • Feb 5, 2016
    Contacts are very expensive and this was the best price I could find. I won't be getting contacts from my eye doctor anymore.
  • Feb 3, 2016
    It would be nice to upload the prescription prior to sending the order. Coupon should be taken off and not needing to get something in an email to have to extend the checkout process.

    From OptiContacts.com

    Thank you for your feedback. The upload system requires your prescription to be attached to an existing order number to avoid any confusion in processing, that is the reason you need to first place the order. Regarding the coupons we offer, certain ... Read full response »
  • Feb 3, 2016
    User friendly site, lowest prices on internet, with few other sites matching prices, but this site includes the free Google insurance on the purchases. This is my 2nd purchase and I will continue to use this company as long as the prices continue to be the lowest!
  • Feb 3, 2016
    I first went directly to your website to make my purchase which gave me pricing that would have made my purchase 16.00 more than the pricing i obtained by searching in google shopping. The handling fee is garbage. A 1.74 to handle a two once box of contacts?
  • Feb 3, 2016
    When attempting to use the coupon outlined on the home page to save $5.00, it wasn't until I went to check out that I found I needed to purchase 4 boxes. I don't need 4 boxes, I only need 2 before my next exam. I didn't appreciate that. Finding the contacts on the home page was difficult, the type under Biofinity wasn't listed, only the multi-focal was as a Biofinity lens, so I needed to use the Search. Other than that, the price was less than a competitor and it was easy to purchase.
  • Feb 3, 2016
    Always a great and easy experience. Best prices as well and I check around
  • Feb 2, 2016
    Please cut the BS handling charges and state the prices what they are upfront...

    From OptiContacts.com

    Thank you for your feedback. Unfortunately we need to build in the processing fees into our price because the actual products are being sold at or near cost. Please consider our total price which has a price match guarantee (if you find a lower ... Read full response »
  • Feb 2, 2016
    great to work with. Helps me with my horrible choice to do business at Americas Worst I mean Best,
  • Feb 2, 2016
    I would prefer the qualify purchase amount for the free shipping be lower

    From OptiContacts.com

    Thank you for your feedback. We always try to keep our prices marked down and because of this we are only able to cover the shipping charges on eligible orders over $129.00. A flat rate is charged for shipping on all orders that do not qualify for ... Read full response »
  • Feb 1, 2016
    Great way to buy contacts, cheaper too.
  • Jan 27, 2016
    Feb 5, 2016
    Satisfied with product and delivery, I have purchased several times and will continue !
  • Jan 26, 2016
    Feb 4, 2016
    Completely happy with my experience.
  • Jan 25, 2016
    Cheapest contacts I found! Will definitely order again!! Thanks!
    Feb 5, 2016
    Frames were sent to me with no lenses. They were also very cheap and not even screwed together tightly. Won't refund money.

    From OptiContacts.com

    Thank you for your feedback. We are sorry to hear that. Glasses can be returned for store credit on the frames value. Unfortunately we do not have any details to pull up your order however if you would be so kind as to contact our Customer Service ... Read full response »
  • Jan 23, 2016
    Must a handling charge be included to just stick a box of contacts in the mail.
    Feb 4, 2016

    From OptiContacts.com

    Thank you for your feedback. Unfortunately we need to build in the shipping and processing fees into our price because the actual products are being sold at or near cost. Please consider our total price which has a price match guarantee (if you ... Read full response »
  • Jan 22, 2016
    Coupon codes were confusing (dont' think any worked) and processing charge at end of shopping cart was a surprise.
    Feb 2, 2016

    From OptiContacts.com

    Thank you for your feedback. We apologize for any confusion, we try to make the processing fee as evident as possible. It is itemized on the order form and included in the total cost shown on the last page of checkout before completing your order. ... Read full response »
  • Jan 20, 2016
    Feb 5, 2016
    Received my contacts quick. I was surprised at how fast the turn around time was from ordering to receiving the contacts.
Show
Hide
Hide