petco.com Reviews

12/06/2016
petco.com Ratings and User Reviews. petco.com is rated 9.0 out of 10 from 2592 reviews.
Order your favorite premium pet foods, toys, treats and supplies online with the added confidence and support of Petco's national network of 530 stores and 8 product distribution centers.
Circle of Excellence - petco.com

2003 Winner

Circle of Excellence

1 years

petco.com Rating

More About petco.com

Overall Satisfaction:

9.0 out of 10

Would Shop Here Again:

9.0 out of 10

Likelihood To Recommend:

9.0 out of 10

Overall Rating Past 3 Months Past Month

Positive

92% 92%

Neutral

3% 3%

Negative

6% 5%

Ease of Finding What
You Are Looking For:

8.8 out of 10

Design of Site:

8.7 out of 10

Satisfaction With Checkout:

8.8 out of 10

Product Selection:

8.9 out of 10

Clarity of Product Information:

8.8 out of 10

Charges Stated Clearly:

9.3 out of 10

Price Relative To Other
Online Retailers:

8.6 out of 10

Shipping Charges:

8.7 out of 10

Variety of Shipping Options:

8.7 out of 10

On-Time Delivery:

9.2 out of 10

Order Tracking:

8.9 out of 10

Product Met Expectations:

9.3 out of 10

Customer Support:

8.7 out of 10

Product Availability:

9.4 out of 10

Returns Process:

8.2 out of 10

Recent Reviews for petco.com

Showing 61 - 80 of 2592 Reviews
  • Dec 5, 2016
    prices are okay WHEN shpping is FREE...only order IF shipping is free..Best Selection and variety of choice and pricese...
  • Dec 5, 2016
    You are cheaper than Petsmart on the regular Nutro Ultra and the same price on the small bread version. Yay!
  • Dec 5, 2016
    Better price than retail (Petsmart) and free shipping make a great deal.
  • Dec 5, 2016
    far better prices on dog food than PetSmart
  • Dec 5, 2016
    Chat sessions were very helping in getting additional information.
  • Dec 5, 2016
    I love petco.com it makes living in the country convenient and still get good products
  • Dec 5, 2016
    good website but some items were out of stock
  • Dec 5, 2016
    Very helpful and a nice place to shop. No problem w/online shopping...
  • Dec 5, 2016
    These Trolls brand products are adorable! Thanks for the easy purchasing options.
  • Dec 5, 2016
    The one thing I liked is that the prices are lower than in store purchase....
  • Dec 5, 2016
    Free shipping is always a good incentive. Let's hope the product is as good as the reviews suggest
  • Dec 5, 2016
    Easy to use
  • Dec 5, 2016
    Usually happy with what they sell and usually have healthy fish I stop in once a week
  • Dec 5, 2016
    Please renovate the 92nd/Broadway location in Manhattan and put the dog food on the 1st floor! Or move the whole store to a newer nicer space. Other than the dilapidated feel of that store that is closest to me (and it's a bit dirty too), i do enjoy Petco. I used to shop at a PetSmart store in Brooklyn when we lived there that was far nicer, cleaner, organized better and actually had a bigger selection of dog food. If i had the choice of the two in my upper west side neighborhood, I would go to PetSmart, simply bc of the nice store. Other than that, Petco is quite good.
  • Dec 5, 2016
    I love the FREE shipping!
  • Nov 26, 2016
    Very great deal and great selection.
    Dec 5, 2016
    Good job
  • Nov 26, 2016
    Thank you for offering free shipping! With the ease and discount of my furbaby's favorite dish, this is the only option for me!
    Dec 5, 2016
  • Nov 26, 2016
    Good prices and pleased to see free shipping available with a special code
    Dec 5, 2016
  • Nov 26, 2016
    The only issue I had was trying to order on-line yeterday and kept getting told at checkout that the items were out of stock, even though when clicking for purchase, was informed they were in stock. Frustrating.
    Dec 5, 2016
  • Nov 24, 2016
    pretty quick and easy
    Dec 5, 2016