Zappos.com Reviews

03/02/2015
Zappos.com sells a huge selection of dress, casual and athletic shoes for men and women. Shoe shoppers at the site can choose from a selection of over 100 brands, more than 50,000 SKU's and have access to more than 30 million pairs of shoes!
Circle of Excellence - Zappos.com

2014 Platinum

Circle of Excellence

12 years

Zappos.com Rating

More About Zappos.com

Overall Satisfaction:

9.4 out of 10

Would Shop Here Again:

9.4 out of 10

Likelihood To Recommend:

9.6 out of 10

Overall Rating Past 3 Months Past Month

Positive

97% 95%

Neutral

1% 2%

Negative

2% 3%

Ease of Finding What
You Are Looking For:

9.2 out of 10

Design of Site:

9.2 out of 10

Satisfaction With Checkout:

9.5 out of 10

Product Selection:

9.2 out of 10

Clarity of Product Information:

9.3 out of 10

Charges Stated Clearly:

9.6 out of 10

Price Relative To Other
Online Retailers:

8.4 out of 10

Shipping Charges:

9.5 out of 10

Variety of Shipping Options:

9.3 out of 10

On-Time Delivery:

9.7 out of 10

Order Tracking:

9.7 out of 10

Product Met Expectations:

9.2 out of 10

Customer Support:

9.5 out of 10

Product Availability:

9.4 out of 10

Returns Process:

9.7 out of 10

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