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jcpenney Customer Reviews

Store Details

Store Ratings* Summary


jcpenney

Over 500 customers have rated this store
Overall Rating Would Shop Here Again On Time Delivery Customer
Support
Overall Rating: 8.7
Would Shop Here Again: 8.8
On Time Delivery: 8.7
Customer Support: 8.6

*Ratings are for the past 90 days only.

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Customer Certified:
store provides satisfactory service and is proactively committed to monitoring customer satisfaction by allowing customers to provide feedback via a bizrate® point-of-sale check-out survey.

Icon: Outstanding Outstanding
Icon: Good Good
Icon: Satisfactory Satisfactory
Icon: Poor Poor

Reviews of jcpenney


Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Read full review
Bill from Aurora
04-24-2012
One of my favorite clothes web sites. Shipping a bit high, but I pay for convenience (I think free to ship to a store?)
Overall Rating 7 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 8 Customer Support
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tc
04-24-2012
great store, good merchandise
Overall Rating 7 Overall Rating
Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
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hannahss
04-24-2012
JC Penney no longer carries the basic items that I have depended on in the past. I do not shop online or in the store very much any more. I don't like their new pricing.
Overall Rating 9 Overall Rating
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 7 On Time Delivery
Customer Support 9 Customer Support
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pchrist1
04-24-2012
Shipping seemed to take longer than I thought it would.
Overall Rating 10 Overall Rating
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
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Angie A
04-24-2012
great store and prices
Overall Rating 5 Overall Rating
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 7 On Time Delivery
Customer Support 7 Customer Support
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Online Shopper
04-24-2012
I do not like the new pricing and the cataglogs that are sent out. I have contacted them and got a reply that was cut and pasted from their website. I find that they are missing the general public and that the prices are so so.

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